About Us
DelMac Tech is a locally operated service supporting individuals to navigate, organise, and maintain their digital lives with confidence. We focus on building independence, reducing overwhelm, and providing structured, human first support.
Who we are
At DelMac Tech, we are a locally operated service dedicated to empowering individuals to navigate the digital world with confidence and ease. We believe in a "human-first" approach to technology, offering structured support that builds independence and reduces the feeling of being overwhelmed. Our goal is to help you feel comfortable and in control of your digital life.
We offer a range of services tailored to your needs, including:
In-home and remote technology support
Guidance and training to build digital confidence
Device setup, troubleshooting, and optimization
Ongoing support through our structured subscription services
We are proud to support a diverse community, including older adults, individuals with low digital confidence, home care and aged care clients, and families who are supporting their loved ones.
What makes us different?
What makes us different is our commitment to you. We pride ourselves on our:
Ethical and transparent pricing model: No surprises, just honest support.
Structured service delivery: Our Client Workbook and eHealth Passport provide a clear path to success.
Focus on independence: We want to empower you, not create a dependency on our services.
We are here to bridge the gap between everyday technology and life organization, supporting your current needs while helping you plan for the future.
Despite the rapid integration of technology into everyday life, a significant gap remains between access and true usability for older adults. Research shows that while many seniors own and regularly use devices, digital confidence declines with age, with frustration and lack of support acting as key barriers to engagement¹. This often leads to avoidance of new technologies, even when they could improve safety, independence, and quality of life.
At the same time, older adults demonstrate a clear desire to engage. Many actively want to learn, stay connected with family, and use digital tools to support their health and daily living, but lack the tailored guidance needed to do so confidently³. Without appropriate support, this gap contributes to increased loneliness, reduced independence, and a growing digital divide that leaves many feeling left behind².
DelMac Tech directly addresses this unmet need by providing personalised, in-home, human-centred support. Rather than overwhelming clients with technical jargon, we build confidence, reduce frustration, and create practical, sustainable digital skills. Our approach empowers individuals to safely and confidently engage with technology, strengthening independence, connection, and overall wellbeing in an increasingly digital world.
References: ¹ Warburton et al. (2025) ² Mangra (2023) ³ Foster et al. (2017)
Hi, I'm Donelle, founder of DelMac Tech
My background spans both the health and aged care sectors, alongside formal qualifications in IT. I’ve seen firsthand how disadvantaged people can be when they lack confidence using technology in our very digital world.
I focus on real-world solutions — the kind that actually work in everyday life, not just in theory.
My work is guided by an ethical approach, centred on fairness, accessibility, and doing things with a conscience. I’m committed to driving meaningful change in how people experience and engage with technology.
Donelle Greenham
Owner